Frequently Asked Questions

Luarxa offers a curated collection of jewelry designed around the hand and wrist, including sculptural rings, stacking rings, statement cuffs, bracelet stacks, and hand chains. Our selection brings together fluid forms, tactile surfaces, distinctive proportions, and pieces that can be worn individually or layered to create a more personal composition.

Available sizes and measurements are listed on the individual product page whenever applicable. For rings, we recommend measuring a ring that already fits the intended finger or using a ring-sizing guide before ordering. For cuffs, bracelets, and hand chains, review the listed dimensions carefully and consider how closely or loosely you prefer the piece to sit. Because sizing can vary between designs, please refer to the information provided for the specific item rather than relying only on your usual size.

Materials and finishes vary throughout the collection and are stated on each product page. Depending on the design, a piece may feature gold-toned or silver-toned finishes, plated surfaces, gold-filled components, stones, pearls, or other decorative elements. Please review the individual product description before purchasing if you have a particular material preference or sensitivity.

We aim to present each item as accurately as possible. However, color and shine may appear slightly different depending on lighting, photography, screen settings, and the reflective nature of polished metal. Pieces with organic textures, stones, pearls, or other individually varied details may also show subtle differences from one item to another.

Keep your jewelry away from water, perfume, lotions, cleaning products, and other chemicals whenever possible. Remove it before bathing, swimming, exercising, or sleeping. After wearing, gently wipe the piece with a clean, soft, dry cloth and store it separately in a cool, dry place. Avoid abrasive cleaners and excessive polishing, as these may damage plated, textured, or delicate surfaces.

Order processing and estimated delivery times are provided in our Shipping Policy. Delivery estimates begin after an order has been processed and are not guaranteed arrival dates. Shipping times may be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our control. Tracking information will be provided when available.

If you need to change or cancel an order, please contact us as soon as possible. We will make a reasonable effort to assist before processing or shipment begins, but changes and cancellations cannot be guaranteed once an order has entered fulfillment. Please carefully review your selected item, size, color, quantity, and delivery address before completing checkout.

Return eligibility, applicable time limits, item-condition requirements, and instructions are explained in our Refund Policy. Items should remain unworn, unused, and in their original condition and packaging where required. Please contact us before returning an item so that we can confirm eligibility and provide the appropriate instructions. Items sent back without prior authorization may not be accepted.